Frequently Asked Questions

What are the delivery terms?


The Natural Ayurvedic Company is focused on selling premium food supplements to its customers whilst offering the best value on the market.
UK – Free Standard Shipping for all orders of £30 or above, otherwise £3 postage and packaging fees apply. Please allow 3 - 5 days for delivery. Rest of the World – Standard £9.99 postage and packaging fees apply for all orders. Please allow 10 - 12 days for delivery.




What is the Return and Refund policy?


Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the address on your bottle.

Contact us via our website and we will send you the address to which you can return the item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again and then your credit card company as it may take some time before your refund is officially posted.

If you’ve done this and you still have not received your refund, please contact us at contact@thenaturalayurvediccompany.com

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@thenaturalayurvediccompany.com and we will talk you through the process.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a item(s) over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).




Which countries do you ship orders to?


We ship orders worldwide.




What if I have more questions?


Please send an email to contact@thenaturalayurvediccompany.com and we will do our best to assist you.





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